Director, Customer Experience & Technology Consulting
John is the co-founder and a Director of Bridge. He has led a wide range of large scale/ complex programs and strategic consulting initiatives with a focus on: digital transformation and optimisation, cost efficiencies, and process improvement.
His specific areas of competence are:
- Digital transformation and optimisation
- Complex, large scale program delivery
- Strategic advice and planning
- Stakeholder management and engagement
He has worked across a range of industries including Telecommunications, Property, Leisure and Entertainment, and Financial Services. His clients include Telstra, AMP, TAL, CBA, Colonial, VERO, QBE,, Zurich Financial Services, Australian Super, Australand, and the Star Entertainment Group.
He has over 18 years experience in management consulting and program delivery and has a consistent and deliberate focus on delivering client outcomes.
John holds a Bachelor of Business Studies from Massey University (NZ) and a Masters of Business Administration (distinction) from Hull University (UK).